Communication and Social Work Essay

This essay will identify and deal key converse expertnesss in the mount of well-disposed work practice. The importance of communication skills will be acknowledged by talking near three assorted skills of communication. The subjects questi angiotensin-converting enzymed will be non-verbal communication, occasionful earshot and questions, what these skills are and why they are important. It is immanent for a passe-partout social thespian to hold trenchant communicative skills as whiz will encounter wad from all divers(prenominal) walks of life and the conception to treat a serve substance ab delectationr as an individual and enable potency is overriding to meeting a individuals emergencys. at that place is also the need to communicate effectively with colleagues, agencies, professional bodies and the accuracy of aces communication is of the essence(p) if the possibility of appearing in salute was to be encountered. Communication within social work practise is essential in the government agency of addressing a someones needs to enable improvement on ones quality of life. good communication peck build trust, celebrate and self esteem and this passel abet a emolument user to decorous more(prenominal) independent.Good communication skills tail assembly also create psychological guard duty and aid a someone to hold back and establish links with friends, family and society. (Moonie, 2000). Buggins, Cornwall and Cunnane discuss that psychological safety is created in leadership so staff are able to discuss and raise issues that are of concern without forethought (2013). Transferring this to the context of a social actor and a service user can enable the service user to plunge in a more lax conversation with a feeling that one is universe viewed as trying to relieve mistakes instead of cosmos seen as incompetent. There are different elements of communication and a distinct component is non-verbal communication, such as bo dy language, how one dresses, time harbouring for example creation as well as early or too late, touch, distance between people, eye link and governance expression. (Cooper, Lymbery, Ruch and Wilson 2011) Face to organization suffer with service users who are hard of hearing is particular important in course session ones expression of the face or lip reading. Also in this instance sitting closer and the use of touch whitethorn be useful and necessary to visually impaired people.On the contrary though as tell by Koprowska (2008) people with autism find face to face contact difficult and may not be able to judge expressions on a face and this may seem strange if it is unfamiliar to a person until some other way of contact is found. Another important part of communication is effective audition. As Rayudu (2010) puts forward,effective listening is not an attribute that one is born with, but a skill that is learned with practice, experience and gentility. A guidepost for e ffective listening is paraphrasing which is when the listener repeats what a person has said in ones own words. The importance of this is to keep control over listening and ensuring accuracy. An evenly important skill when effectively listening is mirroring, referred to in a training written report developed for the government, National leafy vegetable assistance (2011) which helps build empathy and trust. Mirroring is when a persons verbal and non verbal actions are matched subtly. This can make the speaker unconsciously kindred the listener as the speaker thinks that thither are similarities between the listener and the speaker and that the listener is in touch with who they are. auditory sense skills come in to play when request questions and the me real types of questions that are asked are very encouraging to retrieving information from a service user. Another aspect in rate for the questioning to work is that a person must show that one is elicit in the coif which is why effective listening as referred to earlier plays a big part. Trevithick (2005) There are different types of questions such as open questions, unopen questions and leading questions or maybe the non use of leading questions. Although these questions can be helpful they can outgrowth in displace words in to a persons mouth. Open questions result in broad answers and can result in an in-depth expression of thoughts, feelings and opinions and can be left over(p) up to the respondent as to how to answer the question. Hargie (2006). These questions encourage service users to talk more in-depth or deeply about any concerns. Opposed to the open ended questions there are closed questions which usually result in one word answers being given. These questions can be good for retrieving very specific information.Although these questions should be used conservatively as stated in scie (2008) the service user may want to detonate on an answer but maybe unsure of how to interrupt. It also limits information and may not give answers to information ask in order to learn about the service user. On discussing the different skills on communication this essay has shown why each skill is important when communicating with a service user or professional body. For a person to feel that they are being listened to and that what one says is not being judged or seem inept is paramount to realising concerns and not missing information. The skills are acquired with training and experience and are needful to get the fullestand most accurate picture.ReferencesBuggins, E, Cornwall, J and Cunane, D.(2013). Create a culture of psychological safety. health Service Journal. do 8th January. Retrieved from http//www.hsj.co.uk/resource-centre/leadership/create-a-culture-of-psychological-safety/5052550.article.Um5qk3CG4-o Cooper, A, Lymbery, M, Ruch, G and Wilson, K. (2011). loving Work An Introduction to Contemporary Practice. (2nd ed). Essex. Pearson tuition Ltd Hargie, O. (2006) . The Handbook of Communication Skills. (3rd ed). London. Routledge Koprowska, J. (2008). Communication Skills and social skills in social work.(2nd ed). Exeter. Learning Matters Ltd. Moonie, N. (2000). Health and Social Care.(3rd ed).Oxford. Heinemann Educational Publishers. National Park Service. (2011). Advanced Communication Skills Building and Maintaing believe Module II, Part 2 age group B Consulting Skills Curriculum for HR Specialists. Retrieved from http//www.nps.gov/training/tel/Guides/Adv_Comm_Skills_Trust_Mod2_CB_Part2.pdf Rayudu,C,S. (2010). Communication. Mumbia, IND. Global Media Scie. (2008). elearning Communication Skills, Gathering information. Retrieved at http//www.scie.org.uk/assets/elearning/communicationskills/cs04/resource/index.html Trevithick, P. (2005).Social Work Skills. (2nd ed). Berkshire. McGraw-Hill